How we keep in touch

Pensions – Online Member Self-service (MSS) 

You can view your pension record online by using MSS.  The benefits of this facility include:

• View your own pension details 
• Amend your personal details, such as home address, nomination details 
• Perform your own pension calculations and “what if” scenarios 
• Request and receive information by email 

New users must sign up to request an activation key, click here You will receive your activation key and instructions on how to complete your registration.  If you have not received your activation key or you have lost your activation key, please contact the admin team, click here.

We are in process of issuing a new pension newsletter and this will be published to the Newsletter section of the Forms & Publications page, click here.

As a retired scheme member within the LGPS you are in receipt of a guaranteed secure pension which is payable for life, with certain possible exceptions.

If you are in receipt of a monthly pension and have a change of address or bank account then please confirm the new details by writing to the address shown at the bottom of this page or download a of Change of Personal Details form, click here.  Please send the completed form to the address shown on the form.

If you have any tax queries, please contact the HM Revenue & Customs (HMRC) on 0300 200 3300.

Payment Information

We will send you a payment advice when you first retire from employment.  However, after that we will only send an advice if your payment changes by more than £5.  We will also send you an advice in April with details of the pensions increase amount and the new gross monthly payment amount.

Payment Dates

Your pension will be paid into your bank/building society account on the last banking day of each month.  The latest dates can be found on the 'Pension Payments' page, click here.

The Pensions Office notifies HMRC that you are starting to receive a pension.  HMRC will use this information to give you a new tax code and make sure you pay the correct amount of tax on your pension payment.


A P60 is a certificate showing the pension paid and the tax deducted during the previous tax year. We will send you a P60 in May each year.

Pension increase notification

We will write to you every April with details of your pension increase.

Moving Abroad

If you decide to move abroad, your pension can still be paid monthly into a bank account anywhere in the world.  

All our overseas transactions are processed by Western Union for which there is a nominal charge.

Keeping In Touch

Please remember to let us know if you:

• change address
• change your bank or building society
• accept another job where you can join the LGPS
• change your marriage/relationship status
• wish to change your nomination of beneficiary for death grant

You can obtain further information by clicking on the following link Forms & Leaflets.

Helpful information